Popular Services
Report a problem logging into any CSUMB accounts or problems with account permissions, such as, but not limited to, Google, Dashboard, Oasis, and Canvas.
Report a problem with any software or application on CSUMB-issued laptop or desktop computers.
Delegated (shared), Student Club and Affiliate email accounts and email account delegation.
Request the installation/update of specific software packages or re-image existing computer.
NOTE: All data will be lost when a machine is re-imaged. Please backup your data before submitting a re-image request.
Providing operational support for setup, configuration, and administration of enterprise and engagement applications.
Use this form to request a new Google Share Drive or J:Drive, access to an existing "M: Drive (CSUMBINFO). Also use this form if you are having issues with file sharing or want to start a conversation with us regarding other options for file storage.
THIS SERVICE IS PRIMARILY FOR USE BY UNIVERSITY COMMUNICATIONS STAFF AND DESIGNATED WEB CONTENT EDITORS.
Requests for a new phone number, new Zoom Phone, Zoom contact center, a fax setup, or voicemail reset.
Report an issue with your CSUMB internet for both wired and wireless connections on main campus, North Salinas, City Center and Ryan Ranch campuses.
Requests for minor changes or modifications to an existing server business application.
Campus Departments submit this form for IT approval of all contracts or service agreements that involve Information Technology resources. The Procurement Office requires IT approval prior to finalizing any IT related service agreement or contract.
Process to order University Corporation, Grant and Self-Support computers (non-general fund departments or purchases with non-general funds).
Report an issue with your campus telephone for staff and faculty offices as well as common spaces, blue emergency phones and other telephonic devices.
Submit this ticket for all network connection requests (including wired and wireless) and for residence hall device registration.
The Computer Replacement Program is for State funded staff and faculty, instructional space, shared computers and student assistants.
Computer that needs to be picked up or dropped off and recycled.
Report a problem with any CSUMB computer that is not part of a classroom or lab space.
Request new OAS reports or changes to existingOAS reports or data flows.
Campus accounts are established based on the specific function of the Campus Affiliate (POI) including temporary employees, guests and volunteers.
Place this service ticket for help installing a department multifunction printer/copiers or for assistance printing to a department printer.
Submit an IT Ticket if you have new non-computer hardware or accessories that needs to be installed on your workstation.
Submit requests for technical review of existing and new applications or services.