Track IT Tickets (Technician)

Summary

Learn ways to track tickets from email notifications and in TDNext.

Body

View Tickets in TDNext

Ticket requests can be viewed a few ways for tracking purposes:

  • Click the ticket number link if you receive email notifications for the ticket.

    Sample of ticket link in email
     
  • Go to TDNext > IT Tickets > Tickets > Search by the requestor name, or ticket number.

    Sample of ticket search in TDNext
     
  • Within the ticket: Copy the link just above the ticket title and use it for future reference.

    Sample of ticket URL

Clients: See Track IT Tickets (Client) for instructions.

Details

Details

Article ID: 137758
Created
Thu 4/28/22 2:39 PM
Modified
Thu 5/12/22 1:17 PM