How to Search the Service Catalog

There are many ways in which you can search the service catalog to find the service ticket:

1. Browse by Category
2. Search the Catalog
3. Search the A-Z Listing
4. Browse by Popular Service, Recently Visited Services
5. Finding Key Terms
6. Favorites

Browse by Category

1. Service Categories are organized by content groups. The most popular Services are listed at the top of each Category or Subcategory. 
2. Click on the Category to view the list of Services.
   
   
    
3. Use the breadcrumbs at the top left to navigate back to the top page.
   
   

Search the Catalog

1. The entire Service Catalog can be searched using the Search box on the top right corner.
2. Click the small down arrow on the left to limit the search to either the Service Catalog or the Knowledge Base.
   
   
    
3. Type in a short description of the Service needed.
4. Click the Enter key on your keyboard.
5. Review and select from the resulting list.

Search the A-Z Listing

To view a list of services by alphabetical order:

1. Click Services A-Z at the top of the Service Catalog page. (Public Services will be listed alphabetically.)
   
   
    
2. Click any letter on the horizontal bar to go directly to Services starting with that letter.
   
   

Browse by Popular Services, Recently Visited Services

1. The five most Popular Services are listed on the right side of the Services Catalog page.
2. The five most Recently Visited Services are listed below the Popular Services list.

Finding Key Terms

Find any reference to a keyword that describes the Service by pressing Ctrl+F (for Windows) or Cmd+F (for Macs) to quickly find key terms. The search includes Category, Subcategory, and Service, as well as short and long descriptions.

Favorites

1. Save any Service as a Favorite to make it easier to find in the future.
2. Click the blue * Add to Favorites button on the right side of the Service page.
   
   
    
3. Click the My Favorites link on the grey toolbar to view all your favorite services.
   
    
4. To remove from the My Favorites list, click Remove to the right of the Service name on the My Favorites page.