Telephone Information

Telephone related KB articles

Articles (22)

Calling Features and User Guides for CSUMB Telephones

Quickstart Guides for CSUMB Phones and Phone Services

Cellular Phone Discounts

Cellular phone discounts available to CSUMB students, staff and faculty.

Configure Your iLink Pro App on Android

This article covers the process of installing the iLink Pro mobile app on an Android phone and connecting to the CSUMB ESNA Officelinx voicemail system.

Configure Your iLink Pro App on iPhone

This article describes the iLink Pro configuration process on iPhone.

ESNA Officelinx Voicemail Password Reset

This article describes the process to reset the Telephone User Interface (TUI) password through the web portal. A TUI password is a numeric password entered on a telephone keypad to access a voicemail box through a campus telephone.

ESNA Officelinx Voicemail Setup

This article covers basic information about CSUMB's ESNA Officelinx voicemail system.

ESNA Officelinx Voicemail System User Guides

This article contains user documentation for the ESNA Officelinx voicemail system Telephone User Interface (TUI) and web portal.

How to Check Voicemail from Avaya IX Workplace

Two ways to check voicemail from Avaya IX Workplace.

How to Check Your ESNA Officelinx Voicemail from Off-Campus

Procedure to check your voicemail on the ESNA Officelinx voicemail system from an off-campus phone

How to Enable and Disable “Send All Calls” in Avaya IX Workplace

Enabling and disable "Send All Calls" in Avaya IX Workplace.

How to Log into the ESNA Officelinx Web Portal

This article describes the process to access campus voicemail through a web browser.

How to Setup Avaya IX Workplace for Mac

Setting up Avaya IX Workplace for Mac computer.

How to Transfer Call to Voicemail

How to transfer a call to voicemail on the ESNA Officelinx system.

How to update your office phone number in the campus directory

Instructions for updating the CSUMB campus phone directory (csumb.edu/directory)

How to Use a TTY/TDD Phone

How to use a TTY/TDD phone at CSUMB

Notification of Avaya Softphone Usage

Avaya Softphone Application is not to be used to call 911

Recording Greetings on the ESNA Officelinx Voicemail System

This article covers basic information about recording voicemail greetings.

Set Up Call Forwarding for Your Campus Extension

This article covers how to set up call forwarding for your campus extension to a different number through the voicemail system. If a call is not answered at your desk phone, the voicemail system will pick up the call and handle it according to your configuration.

Using Locations to Control Greetings and Call Forwarding on the ESNA Officelinx Voicemail System

This article covers basic information about using Location settings to control your greetings and call forwarding.

Voicemail FAQ

Frequently asked question regarding the campus voicemail system.

Zoom Phone Equipment Options

Learn about the equipment options available for zoom phone.