Service Catalog

Categories (11)

Report a Problem

Having a technology problem? Use this category to report problems and issues with technology at CSUMB.
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Website Support & Adobe Sign Signature Issues

Miscellaneous services and applications include service requests for ticketing system, new employees, website and Google applications .
All services replaced/moved as part of 2023 redesign - category no longer required.
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Accessibility & User Experience (UX)

User Experience (UX) review and research, User Interface (UI) design, closed captioning.
Limited to SDAR and HR: assistive technology installation and training, and accessibility for instruction
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Accounts & Access

Manage accounts and access to CSUMB systems and services
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Hardware & Accessories

Computers, Printers, Telephone, Voicemail, Fax, Audio-Visual, Digital Signs, Servers, DNS, DHCP, Certificate Request, Broadcast Services
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Information Security

Services regarding information security and information technology compliance
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Instructional Technology

Services, software, and systems to improve instruction, such as Course Evaluations, Quality Matters, and Instructional Design
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IT Marketing & Communications

Requests for technology for evaluation and innovative teaching and learning; concentrated on new and emerging technologies and practices
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Projects & Purchases

IT computer and software quotes, IT contract approvals, IT project requests and office moves.
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Software & Applications

Business Applications (Server hosted)
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- New Installations,
- Updates and lab review,
- Remote lab access,
- New or replacement application consultation,
- Minor change requests,
- Application support;
- Business reporting (OAS);
- CSUMB Data Warehouse development and visualization

NOTE: CSUMB issued LAPTOP and DESKTOP computer software problems ->use the 'Laptop/Desktop Software or Application Problem' shortcut below;
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Wired & Wireless Networking

Wired and wireless network connections, residence hall device registration, VPN Access, Firewalls & Security
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