Lost or Stolen Hardware

Use Google Drives to Prevent Data Loss 

Saving all documents to the cloud instead of your computer can be a lifesaver, especially if you are having an issue with your CSUMB computer.

Reporting stolen devices:

1. Report the theft to the police. Notify local law enforcement in the jurisdiction where the device was stolen (e.g. CSUMB Police, the local police in other locations). Be sure you get the case number and primary police contact for the case.
2. Determine if you lost confidential or sensitive data. In order to document whether confidential/sensitive data may have been exposed, if it was exposed, and what data was exposed, consider what kind of information was stored on your computer or device. Determine if any legally protected, contractually restricted, or CSUMB confidential information was stored or handled on the computer or device. If so, notify these entities. If you believe that any sensitive data existed, notify the Chief Information Officer immediately.
3. Submit an IT ticket to report the theft to the Information Technology. Include the location where the device was reported stolen, the police case number (or a copy of the report if available) and asset information.If you are unable to submit a service ticket, call the IT Help Desk at (831) 582-4357 to report the theft.
4. Report the theft to the CSUMB Property department with the police case number (or a copy of the report if available) and asset information.
5. Employees should notify their manager of the theft.

Reporting lost devices:

1. Determine if you lost confidential or sensitive data - In order to document whether or what confidential/sensitive data may have been exposed, consider what kind of information was stored on your computer or device. Determine if any legally protected, contractually restricted, or CSUMB confidential information was stored or handled on the computer or device. If so, notify these entities. If you believe that any sensitive data existed, notify the Chief Information Officer immediately.
2. Submit an IT ticket to report the loss to the Information Technology. Include the location where the device was lost and asset information.If you are unable to submit a service ticket, call the IT Help Desk at (831) 582-4357 to report the theft.
3. Report the loss to the CSUMB Property department.
4. Employees should notify their manager of the loss.

Roles and responsibilities:

• Any employee that is the assigned custodian of a University-owned asset that is lost/stolen is responsible for following the reporting procedure.
• The Director of Technology Support Services will review/investigate all reported lost or stolen devices to determine potential data loss.
• IT will update their asset records and check the status of the device in an attempt to find, recover, or render the device inoperative.
• Property will validate the age, value, asset and serial numbers of lost or stolen devices and update their records.