Knowledge Base

Categories (19)

Data Services and Reporting

Correlation, report generation and presentation of CSUMB business operations data, e.g. PeopleSoft, Salesforce, and other business functions data, required to support CSUMB business operations processes.
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IT Ticketing System

KB Articles related to the use of TeamDynamix for IT Service Requests and Projects
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TV and Streaming

Articles related to Television, Streaming and Video Broadcasting
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Software

Articles about software on campus
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Networking

Articles about Networking at CSUMB.
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Accounts & Access

Articles about your accounts and how to access them.
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Hardware

Articles about computers and computer hardware
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Telephone Information

CSUMB uses Zoom Phone for its telephonic needs.
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Printing

Articles about printers, copiers, and print credits
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Information Security

Information related to Information Security on campus
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Instructional Technology

Articles for Instructional Technologies
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Accessibility

Information about accessible technologies.
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IT Contracts and Purchasing

Information relating to how hardware, software and contracts are purchased.
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Project Management

Tools used for managing Information Technology (IT) Projects
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Adobe Sign (e-Signatures)

Documentation for campus support and instructions for campus users.
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Security (Doors & Video Cameras)

This category is to maintain KB's on campus security systems like door card readers and security cameras.
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Applications

This Category describes service levels for various applications used on campus.
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Campus Website

CSUMB website Information and instructions for users and section editors.
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IT Newsletter

Discover more about Information Technology employees, operations and projects.
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Articles (14)

Pinned Article Get In-Person Help: Technology Help Desk Hours (Library)

Pinned Article We Are Here to Help

Technology assistance for all students, staff, and faculty by phone, the internet, in person, and via social media.

Beginning of Semester Service Priorities and Impactions

The beginning of the semester is the busiest time for Information Technology. Please take a look at our service priorities and impactions during this time of the year.

CSUMB Staff & Faculty Directory

A look at where the CSUMB Staff & Faculty directory information comes from.

Faculty Technology Resources

A one-stop article listing common Faculty technology resources at CSUMB.

Five Tips for Wrapping up the Semester

5 tips for a smooth transition from campus during breaks.

Information and Resources for Different Work Modalities

Find out more about IT resources for working remote, working hybrid and working on campus.

New Employee IT Requests

New employee checklist for IT needs (e.g. telephone, delegated email accounts, etc.). Use the Hardware > Pickup/Moves Form for employee moves.

Resources for Hybrid Work

Things to consider when working a hybrid work schedule.

Resources for Remote Work

Things to know about working from home

Resources for Working On-Campus

Things to know for working on-campus

Student Technology Tips and Resources

A one-stop article listing common student technology resources at CSUMB.

Tech Tips Archive

Find past episodes of Tech Tip Tuesday at a glance.

Tech Tips Fall 2024

Our latest Tech Tip video!