Knowledge Base

Categories (17)

Data Services and Reporting

Correlation, report generation and presentation of CSUMB business operations data, e.g. PeopleSoft, Salesforce, and other business functions data, required to support CSUMB business operations processes.

IT Ticketing System

KB Articles related to the use of TeamDynamix for IT Service Requests and Projects

TV and Streaming

Articles related to Television, Streaming and Video Broadcasting

Software

Articles about software on campus

Networking

Articles about Networking at CSUMB.

Accounts & Access

Articles about your accounts and how to access them.

Hardware

Articles about computers and computer hardware

Telephone Information

Telephone related KB articles

Printing

Articles about printers, copiers, and print credits

Instructional Technology

Articles for Instructional Technologies

Information Security

Information related to Information Security on campus

IT Contracts and Purchasing

Information relating to how hardware, software and contracts are purchased.

Project Management

Tools used for managing IT Projects

Adobe Sign (e-Signatures)

Documentation for campus support and instructions for campus users.

Security (Doors & Video Cameras)

This category is to maintain KB's on campus security systems like door card readers and security cameras.

Applications

This Category describes service levels for various applications used on campus.

Campus Website

CSUMB website Information and instructions for users and section editors.

Articles (5)

Checklist for Students Graduating or Leaving CSUMB

Checklist for students to prevent vital document loss prior to graduating or leaving the university.

Faculty Technology Resources

A one-stop article listing common Faculty technology resources at CSUMB.

Returning to campus: IT resources and information

IT-related things you will need to know or do upon your return to campus this Summer or Fall of 2021.

Setting up your Dell library loaner computer

Student Technology Resources

A one-stop article listing common student technology resources at CSUMB.