Knowledge Base

Categories (19)

Data Services and Reporting

Correlation, report generation and presentation of CSUMB business operations data, e.g. PeopleSoft, Salesforce, and other business functions data, required to support CSUMB business operations processes.

IT Ticketing System

KB Articles related to the use of TeamDynamix for IT Service Requests and Projects

TV and Streaming

Articles related to Television, Streaming and Video Broadcasting

Software

Articles about software on campus

Networking

Articles about Networking at CSUMB.

Accounts & Access

Articles about your accounts and how to access them.

Hardware

Articles about computers and computer hardware

Telephone Information

Telephone related KB articles

Printing

Articles about printers, copiers, and print credits

Information Security

Information related to Information Security on campus

Instructional Technology

Articles for Instructional Technologies

Accessibility

Information about accessible technologies.

IT Contracts and Purchasing

Information relating to how hardware, software and contracts are purchased.

Project Management

Tools used for managing IT Projects

Adobe Sign (e-Signatures)

Documentation for campus support and instructions for campus users.

Security (Doors & Video Cameras)

This category is to maintain KB's on campus security systems like door card readers and security cameras.

Applications

This Category describes service levels for various applications used on campus.

Campus Website

CSUMB website Information and instructions for users and section editors.

IT Newsletter

Discover more about Information Technology employees, operations and projects.

Articles (11)

Checklist for Students Graduating or Leaving CSUMB

Checklist for students to prevent vital document loss prior to graduating or leaving the university.

CSUMB Staff & Faculty Directory

A look at where the CSUMB Staff & Faculty directory information comes from.

Faculty Technology Resources

A one-stop article listing common Faculty technology resources at CSUMB.

Information and Resources for Different Work Modalities

Find out more about IT resources for working remote, working hybrid and working on campus.

Resources for Hybrid Work

Things to consider when working a hybrid work schedule.

Resources for Remote Work

Things to know about working from home

Resources for Working On-Campus

Things to know for working on-campus

Student Technology Resources

A one-stop article listing common student technology resources at CSUMB.

Tech Tip Tuesday: Fall 2022

Find our Technology Tip Tuesday tips all in one place!

User Experience Card Sort

Get In-Person Help: Technology Help Desk (Library)