Forgot/Change Password

This article covers how to set up your forgot password information, using forgot password to change your password, how to change your password if you already know your passwords, password requirements and password reset tips:

Table of Contents

1. Changing Your Password
2. Password Reset Tips
3. Additional Help
4. Transparency

Changing your password

Follow these steps to change your CSUMB password via the Okta Dashboard:

Step 1: Go to the Login Page

• Open your browser and go to: csumb.edu/dashboard
• Enter your username (e.g., otte1234)
• Tap or click Next

Step 2: Choose “Forgot Password”

• On the password screen, below the password entry, click "Forgot password"

Step 3: Verify Your Identity

You’ll be asked to verify your identity using one of the following:

• Email (a code will be sent to your CSUMB email)
• Push Notification (via Okta Verify app)
• Phone (text message or call)

Select your preferred method and follow the prompt.

Step 4: Set a New Password

Once verified, you’ll be taken to the Reset Password page.

Password requirements:

• At least 10 characters, but more is better.
•  Includes:
  • 1 lowercase letter
  • 1 uppercase letter
  • 1 number
• Must not include any part of your username, date of birth, or the word CSUMB.
• Cannot be the same as your last 3 passwords

Step 5: Final Step to Prevent Lockouts

After you change your password you must also forget the the Wi-Fi settings on all your mobile devices such as smartphones, tablets, and e-readers or you will get locked out. After you have forgotten the settings wait five minutes and set up the devices with your new password. 

Password Reset Tips

• Employees using CSUMB-issued computers working a remote schedule: If you are working remote follow the directions for changing your password, but to update the password on your CSUMB-issued windows computer, log in with your old password then connect to GlobalProtect VPN and leave it connected for at least 15 minutes. For more information about how to do this please read the knowledge base article Remotely Resetting Your CSUMB Password Including the Windows Password.
• All users: If you change your password and have your CSUMB email or calendar on your smartphone, you may need to update them to the new password.
• Passwords must be changed every 365 days.
• Fifteen days before your password expires, your next login will include the opportunity to change it.
• Your account locks out after 5 unsuccessful attempts.
• A locked account unlocks automatically after 10 minutes.

Additional Help

If you continue to have issues with your password, please call the help desk at 831-582-4357 during regular business hours.

Transparency

Due to changes within Okta, this knowledge base article was updating using outlining help from ChatGPT Edu.