Note: An active VPN connection using the Global Protect client is required to successfully log into the phone system using Avaya IX Workplace. Avaya IX Workplace requires macOS 10.12 "Sierra" or newer.
Submit a Service Request through the IT Help Desk to request a softphone account be set up for your campus extension: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceDet?ID=21299
Locate the Self Service application for Mac on a university-provided Mac computer. Follow the instructions provided here: https://csumb.teamdynamix.com/TDClient/1846/Portal/KB/ArticleDet?ID=101837
Locate the Avaya IX Workplace software in Self Service by searching for any partial word in the name or description, such as "phone" or "Avaya."
Click Install (or Reinstall) to install Avaya IX Workplace.
Log into the CSU’s encrypted data transfer service at transfer.data.calstate.edu.
Notify IT via your service request that you have installed Avaya IX Workplace and logged into the CSU’s encrypted data transfer service. IT will send you an encrypted package containing your password for the softphone account.
Open Avaya IX Workplace, select Configure my account, then click the Settings wheel in the upper right hand corner.
Select Manually configure (Expert Mode).
In the Settings menu, select Accounts. Then enter your Extension number and the Password provided by IT specifically for Avaya softphone access (transfer.data.calstate.edu).
Next, select Services and click Show Details.
Select Phone Service after Details appear.
Enter the following settings: Server Address: sip.csumb.edu Server Port: 5080 Domain: csumb.edu
Click Done. The application will close the settings menu and attempt to log into the phone system.
After successful login, the tutorial will pop up. You have the option to Skip Tutorial or click Next to walk through tutorial. If you go through the tutorial, keep in mind that the only features we are using with this application are the voice calling features. Presence, meetings, video calling, messaging, and Spaces are not enabled.
Congratulations! You should now be able to place test calls. Notify IT with the results of your test calls via a comment in your service request.