Service Catalog

Categories (12)

Report a Problem

Having a technology problem? Use this category to report problems and issues with technology at CSUMB.
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Accounts and Access

Manage accounts and access to CSUMB systems and services
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Hardware and Software

Computer repair, desktop and lab software, printing and copying. IT Quotes and IT Contract approval.
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Internet, Telephone, Servers & Video

Networking, WiFi, Wiring, Voicemail, Storage, Firewalls, TV, Broadcasting & Streaming
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Instructional Technology

Support and services for teaching and learning with technology including classroom projectors and audio.
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Business Applications

Technical Services for CMS HR (CMS-Employee Resources), CMS Student (OASIS), CFS, OnBase, etc. Includes reporting production issues and requesting modifications, analysis/consultation, setup/configuration and application system administration.
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Data Services & Reporting

Report CSUMB and CFS Data Warehouse issues, requests for IAR: OAS, ad-hoc reports and Data Interface. (NOTE: The CSUMB Data Warehouse was formerly the Student Data Warehouse; OAS replaced Hyperion for business data reporting.)
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Additional Services

Miscellaneous services and applications include service requests for ticketing system, new employees, website and Google applications .
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IT Marketing & Communications

Requests for technology for evaluation and innovative teaching and learning; concentrated on new and emerging technologies and practices
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Projects & Purchases

IT computer and software quotes, IT contract approvals, IT project requests and office moves.
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Accessibility & User Experience (UX)

User Experience (UX) review and research, User Interface (UI) design, closed captioning.
Limited to SDAR and HR: assistive technology installation and training, and accessibility for instruction
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Information Security

Services regarding information security and information technology compliance
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