Service Catalog

Categories (8)

Accounts and Access

Manage accounts and access to CSUMB systems and services

Hardware and Software

Computer repair, desktop and lab software, printing and copying. IT Quotes and IT Contract approval.

Internet, Telephone, Servers & Video

Networking, WiFi, Wiring, Voicemail, Storage, Firewalls, TV, Broadcasting & Streaming

Instructional Technology

Support and services for teaching and learning with technology including classroom projectors and audio.

Business Applications

Technical Services for CMS HR (CMS-Employee Resources), CMS Student (OASIS), CFS, OnBase, etc. Includes reporting production issues and requesting modifications, analysis/consultation, setup/configuration and application system administration.

Information Security & Compliance

Issues with information security and information technology compliance.

Data Services & Reporting

Report CSUMB and CFS Data Warehouse issues, requests for IAR: OAS, ad-hoc reports and Data Interface. (NOTE: The CSUMB Data Warehouse was formerly the Student Data Warehouse; OAS replaced Hyperion for business data reporting.)

Additional Services

Miscellaneous services and applications include service requests for ticketing system, new employees, website and Google applications .