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Categories (8)
Accounts and Access
Manage accounts and access to CSUMB systems and services
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Hardware and Software
Computer repair, desktop and lab software, printing and copying. IT Quotes and IT Contract approval.
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Internet, Telephone, Servers & Video
Networking, WiFi, Wiring, Voicemail, Storage, Firewalls, TV, Broadcasting & Streaming
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Instructional Technology
Support and services for teaching and learning with technology including classroom projectors and audio.
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Business Applications
Technical Services for CMS HR (CMS-Employee Resources), CMS Student (OASIS), CFS, OnBase, etc. Includes reporting production issues and requesting modifications, analysis/consultation, setup/configuration and application system administration.
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Information Security & Compliance
Issues with information security and information technology compliance.
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Data Services & Reporting
Report CSUMB and CFS Data Warehouse issues, requests for IAR: OAS, ad-hoc reports and Data Interface. (NOTE: The CSUMB Data Warehouse was formerly the Student Data Warehouse; OAS replaced Hyperion for business data reporting.)
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Additional Services
Miscellaneous services and applications include service requests for ticketing system, new employees, website and Google applications .
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Software Install / Update
Problem/Troubleshooting - Accounts
Email, Calendar and Docs (Google Workspace) Accounts & Services
Local Administrative Access
Request a Security Key
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Voicemail
Audio/Video Production Equipment Repair
Campus Affiliates (POI)
Website Support
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