Service Catalog

Categories (8)

Manage accounts and access to CSUMB systems and services

Computer repair, desktop and lab software, printing and copying. IT Quotes and IT Contract approval.

Networking, WiFi, Wiring, Voicemail, Storage, Firewalls, TV, Broadcasting & Streaming

Support and services for teaching and learning with technology including classroom projectors and audio.

Technical Services for CMS HR (CMS-Employee Resources), CMS Student (OASIS), CFS, OnBase, eCommerce, etc. Includes reporting production issues and requesting modifications, analysis/consultation, setup/configuration and application system administration.

Issues with information security and information technology compliance.

Report CSUMB and CFS Data Warehouse issues, requests for IAR: OAS, ad-hoc reports and Data Interface. (NOTE: The CSUMB Data Warehouse was formerly the Student Data Warehouse; OAS replaced Hyperion for business data reporting.)

Miscellaneous services and applications include service requests for ticketing system, new employees, website and Google applications .