The following outlines some of the things that are needed for a successful computer installation.
Who needs to be there?
Employees must be present for the scheduled appointment. If not, the appointment will need to be rescheduled to a later date.
Before the technician arrives, employees must do the following:
- Copy all browser bookmarks and favorites
- Copy all documents/files from their computer to Google Drive, MyDocs (J:/ ) or CSUMBINFO (M:/)
- Clear personal work area around computer
Employees can expect the following from the IT Technician:
- Arrival at the confirmed appointment time (or a call to indicate a change in schedule)
- Disconnection of the existing computer and peripherals
- Installation of the new computer and connection to the peripherals
- Confirmation that the computer connects to the CSUMB network
- Confirmation that requested printers are set up to print
Reminder: Saving all documents to the cloud instead of your computer can be a lifesaver, especially if you are having an issue with your CSUMB computer and the computer needs to be swapped out.