How to Setup Avaya IX Workplace for Windows

Note: An active VPN connection using the Global Protect client is required to successfully log into the phone system using Avaya IX Workplace.

Submit a Service Request through the IT Help Desk to request a softphone account be set up for your campus extension: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceDet?ID=21299
Locate the Self Service application for Windows on a university-provided Windows computer. Follow the instructions provided here:
https://csumb.teamdynamix.com/TDClient/1846/Portal/KB/ArticleDet?ID=45024
In the Portal Manager window that appears, find Avaya IX Workplace and click Install. The installation process may take several minutes.
Log into the CSU’s encrypted data transfer service at transfer.data.calstate.edu.
Notify IT via your service request that you have installed Avaya IX Workplace and logged into the CSU’s encrypted data transfer service. IT will send you an encrypted package containing your password for the softphone account.
Open Avaya IX Workplace, select the Configure my account, and then click the Settings wheel in the upper right hand corner.
Select Manually configure (Expert Mode)
In the Settings menu, select Accounts. Then enter your Extension number and the Password provided by IT specifically for Avaya softphone access (transfer.data.calstate.edu).
Next, select Services and click Show Details.
Select Phone Service after Details appear.
Enter the following settings:
Server Address: sip.csumb.edu
Server Port: 5080
Domain: csumb.edu
Click Done. The application will close the settings menu and attempt to log into the phone system.
After successful login, the tutorial will pop up. You have the option to Skip Tutorial or click Next to walk through tutorial. If you go through the tutorial, keep in mind that the only features we are using with this application are the voice calling features. Presence, meetings, video calling, messaging, and Spaces are not enabled.