"Report a Problem" vs. "Service" Ticket

The "Report a Problem" Service Category

Report a Problem is the first category displayed in our TeamDynamix service catalog ticketing system.

Screenshot of the Service Catalog and the first four categories showing Report a Problem as the first one.

This category has a colored triangle with an exclamation point icon.

"Report a Problem" vs. "Service" Ticket

Any time we work with you, we need to determine if you are having a problem or need to request a service.

  • What's a Problem? Something is broken, and I need it fixed so that I can work.
  • What's a Service? I need something that I currently do not have to more effectively perform my job duties.

Examples:

  • Problem: My phone won't make outgoing calls.
  • Service: We have a new hire in our department who needs a phone.

Inside "Report a Problem"

You can use any of the eight problems listed below. Select the problem that most closely represents the issue you are having, fill out the form, and let us take it from there.

List of services in the Report A Problem category are: Account Access Problem, Cable Service Problem, Classroom or Lab Problem, Computer Problem, Internet Problem, Software or Application Problem, Telephone Problem and Information Security Incident..

Additional Help

If you aren't sure if you should use a problem or a service ticket, or you can't submit a ticket on your own, please contact the Technology Help Desk at 831-582-4357.

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