IT Ticketing System

KB Articles related to the use of TeamDynamix for IT Service Requests and Projects

Categories (2)

Ticketing Instructions for Clients

Articles for people who use TeamDynamix to submit IT Ticket Requests
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Ticketing Instructions for Technicians

Articles and a Handbook for people who have a Manager or Technician role in TeamDynamix.
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Articles (8)

Pinned Article Project: Redesign of TeamDynamix

We reviewed TeamDynamix during the 2022-2023 academic year to improve our communication and partnership with the campus community and are making changes fueled by the review during the 2023-2024 academic year.

"Report a Problem" vs. "Service" Ticket

Do you know the difference between a problem and a service? Let us help you decide.

Consolidation of Moves into Office Move Ticket

Hardware Pick-up and Drop-Off Procedure

Please follow these procedures when picking up or dropping off IT hardware or equipment.

In-Person IT Support Procedures

Please follow these protocols when getting In-Person IT Support.

IT Ticketing System

TeamDynamix is the IT ticketing system that replaced WebHelp on 3/19/18.

Minimum MacOS/iOS Operating System for the Client Portal (TeamDynamix)

TeamDynamix will no longer support logging in with MacOS 10.14 (Mojave) or older, or iOS/iPadOS 12 or older.

IT Service Definition