IT Ticketing System

The CSUMB IT Ticketing System changed from Web Help Desk to TeamDynamix on March 19, 2018.

Tickets submitted in WebHelp Desk prior to 3/19/18:

• Access to WebHelp Desk (WHD) was discontinued on 3/19/18 for any new tickets.
• Technicians worked on tickets that were still active in WebHelp until they were resolved.
• Any tickets submitted to WHD on or after 3/19/18 were cancelled and clients were asked to re-submit in TeamDynamix.

Tickets are now submitted from the Service Catalog (TeamDynamix):

First Time Access:

1. Update your User Profile to include: 
   • Department
   • Office Location
   • Phone number
2. Self-Register (if a new student, lecturer or employee)
3. Disable Pop-up blocker:
   • In Chrome: chrome://settings/content/popups
   • Allow: https://csumb.teamdynamix.com
   • Browsers Supported: Google Chrome, Firefox (for PCs) and Safari (for Macs)

Using the Service Catalog:

IT Services are grouped by Service Categories and Sub-Categories. Services are described on individual Service pages that provide self-help information, links to articles with more related information (Knowledge Base) and a link to "Submit an IT Ticket".  

1. Find desired Service (3 options)
   • Drill down through Service Categories
   • Search (top right)
   • A-Z lookup
2. Add Services to "My Favorites"
3. Submit an IT Ticket
   • Forms are customized for the type of service
   • Forms are routed to the group or individual responsible for that service

Still Need Help?

• Over the Phone: Call the IT Help Desk (831) 582-4357 (HELP) - Monday - Friday 8 a.m. to 5 p.m.
• In Person: Visit the Service Desk in the library. Attend a Technology Open Lab.