User Experience Design & Research

Overview

User experience design, or UX Design, provides customers with intuitive, efficient, and relevant experiences to interfaces using research, testing and analysis.

Reasons to Submit This Ticket

Submit this ticket to request:

• User Experience (UX) Review: An evaluation of an application interface or website in order to provide recommendations that could improve the user experience. Reviews may include the evaluation of the following:
  • Site hierarchy
  • User pathways
  • Navigation labels
  • Heading usage
  • Descriptive links
  • Google analytics
• User Interface (UI) Design: The design or redesign of a webpage or application interface focused on the user and their needs resulting in an effective and enjoyable experience for users. Deliverables may include: 
  • Interactive prototype
  • Black and white wire frames
• User Testing & Research: The study of target users of a product or interface for the purpose of understanding user behaviors, needs, motivations, pain points, and expectations in order to improve the user experience of an existing or future application or service. Methods include: 
  • Tree Testing
  • Usability Testing
  • Survey
  • Interview or Focus Group
  • Card Sorting

Additional Information

• Nielsen Norman’s 10 Heuristics for Interface Design
• User Experience Honeycomb by Peter Morville