Solution: GlobalProtect VPN for Windows is Stuck on Connecting or Not Doing Anything

If you are attempting to use GlobalProtect VPN and your screen is stuck on Connecting or it does nothing, you will need to uninstall GlobalProtect VPN and then reinstall the client software.


Uninstall GlobalProtect VPN

  1. Go to Control Panel > Programs > Uninstall a Program
  2. Find GlobalProtect and click Uninstall
  3. If the machine asks you for Administrative privileges and this is a university-owned computer and you do not have a local administrative access username/password please place a service ticket: VPN Access & Troubleshooting Ticket
  4. Download and Install GlobalProtect using the instructions on the GlobalProtect VPN for Windows knowledge base article.


Reminder: Saving all documents to the cloud instead of your computer can be a lifesaver, especially if you are having an issue with your CSUMB computer and the computer needs to be swapped out.

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Article ID: 118717
Mon 10/19/20 1:24 PM
Tue 8/2/22 2:13 PM

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