Project Request
Information Technology (IT) projects are temporary, organized efforts to deliver a new product or service with a clearly defined start and end date. Any work that requires substantial IT resources to complete a project, must work with the IT Project Management Office (PMO).
Examples of IT projects usually require:
- The installation or maintenance of equipment or software
- On premise or cloud based software or applications
- New or replacement applications
- Migration of data from the old system to the new system
- Use of person data or records (student, employee, donor, etc.) to be accessed, stored, or used by the product (system or application)
- Source data typically required is usually from a system of record (OASIS or CMS-Employee Resources)
- Typically requires an data integration between the two systems
- Digitization of a process
- Convert a paper form to an electronic form
- Create a workflow to move this form through a review and approval process
- Use of Network Services to connect
For more information about the project intake process, see the IT Project Request service page.
Service Ticket
Submit a Service Ticket if you are reporting an incident (issue or fix needed) or need a small change made to an application or system. A small change can typically be completed within 1-2 weeks.
If you are uncertain whether you should submit a project request or a service ticket, contact us at it_pmo@csumb.edu and we will schedule a meeting with you to advise you.