SSO Setup & Troubleshooting

Description: 

• Single-Sign-On (SSO) is a service which allows systems and applications to authenticate users with CSUMB's enterprise Identity Management System.  

Features and Benefits: 

• SSO allows applications to use the same username and password as most of CSUMB's enterprise services, such as our website, G-Suite for Education and CMS.

Who can request a new SSO configuration: 

• Staff
• Faculty

How do I get it: 

• If you are implementing a new application, or want to convert an application to use Single-Sign-On, please submit an IT Service Request.

Supported SSO implementations:

• SAML authentication is the preferred method of SSO implementation
• The campus utilizes Okta as our SSO product, the vendor needs to be compatible with Okta SSO to be supported by the campus.

Required for new SSO connections:

• A service summary is required to set up a new SSO connection.  This summary should include at minimum: a description of the service, who has access to the service, and who to contact for service support.  A new SSO connection cannot be activated until a link to one of the following is provided in the SSO ticket.

  • If the new service is an IT supported application, ensure there is a TeamDynamix Knowledge Base article or service page. 

  • If this is an application supported by a group outside of IT, you can submit a TeamDynamix Change ticket to have a support page created, or provide a link to your existing support documentation.

How much does it cost: 

• There is typically no cost for IT@CSUMB to setup SSO, however, some vendors may charge a fee for setup of the application.

Where do I get help: 

• Search or browse our online Knowledge Base
• Submit an issue by using our Self-Service Web Portal
• Call (831) 582-HELP (4357)