Yealink USB Connect Software

Yealink USB Connect software allows us to manage the firmware updates to the Yealink headsets on campus and help remotely troubleshoot headset issues.

Table of Contents

Windows

Step one: Go to the start menu and select ManageEngine Self Service Portal.

Start menu open with ManageEngine Self Service Portal highlighted

ManageEngine Self-Service Portal should open and show a list of available software to install

Manage Engine Self Service Portal home screen

Step two: Type Yealink in the search box.

Self Service portal shows yealink and install button

Step three: Click Install for Yealink USB Connect. Yealink USB Connect should then start installing.

Image shows listing from ManageEngine Self Service portal with it's status as installing

Step four: Yealink Management Cloud should open after installation. If it doesn't automatically launch go to the Start menu and look for Yealink USB Connect and double-click.

Yealink Management Cloud window

In the Yealink Management Cloud window configure:

Local name: This field should auto-populate with your computer's name. Do not change this filed.

Enterprise ID: xozfwdeu

Step five: Once you've entered the Enterprise ID click Connect to Platform.

Note: It's normal for the software to take ten to fifteen minutes to update the hardware on first set-up.
 

Mac

Step one: Launch Self-Service app from the Applications folder on your Mac.

Mac applications folder with Self Service icon circled

Step two: Search for Yealink and click Install under Yealink USB Connection.

Self Service search results for Yealink

Step three: Click Install again at the next screen.

Yealink USB Connect install screen.

Step three: If the Yealink USB Connect software if it doesn’t auto-launch, launch it from your Applications folder on your Mac.

It should open to the Yealink Cloud Management screen

Local name: Your computer name should auto-populate- do not change it.

Connect to platform: This field should auto-populate with Yealink Cloud Management Server- do not change it.

Enterprise ID: xozfwdeu

Step four: Once you've entered the Enterprise ID click Connect to Platform.

Note: It's normal for the software to take ten to fifteen minutes to update the hardware on first set-up.

Additional Help

If you need additional help installing the Yealink USB Connect software place a software install service ticket.

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Details

Article ID: 157151
Created
Mon 7/24/23 12:49 PM
Modified
Mon 7/24/23 1:02 PM

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