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Telephone Information
Set Up Call Forwarding for Your Campus Extension
Set Up Call Forwarding for Your Campus Extension
Tags
Telephone
voicemail
Login to the ESNA Officelinx web portal at
voicemail.csumb.edu
. Please see the Knowledge Base article called “
How to Login to the ESNA Officelinx Web Portal
” for help logging in for the first time.
Select the
Addresses
box under the
Location
column.
Use
Addresses
to add the phone numbers you would like to use for call-forwarding. Click
Add
to add a new phone number. A pop-up window will appear. Enter a meaningful Description and the phone number, including “1” and the area code if the phone number is not a campus number. Select
Set as Default
if you would like this number to be assigned as the default number for all of your Locations. Click
Save
and then close the
Addresses
window. Note: Internal numbers are campus extension numbers you can dial by using only 4 digits. External numbers are numbers that are not provided by CSUMB.
Use the orange
Locations
box to customize your call forwarding rules.
Locations
are used to control the call forwarding rules as well as the greetings you wish to play to callers if you are not forwarding calls to another number.
From the
Locations
window, you can customize Location rules by selecting a Location or click
Add Location
to create a custom Location.( type link to custom location article)
After selecting a Location to customize, assign the new phone number to this location by checking the box next to the number appearing in the General tab. You can also select the
Add
button in the bottom right hand corner to quickly add a new phone number, which will open the Addresses pop-up window. Click
Save and Close
to save your changes.
Remember, greetings and call forwarding rules are tied to
Locations
. Use the grey
Change Current Location
box in the
Location
column to set your Location and activate your new call forwarding rule. Make sure
Availability at Current Location
is set to
Available
so the voicemail system will forward calls. The voicemail system will only take a message if your
Availability at Current Location
is set to
Unavailable
.
Click
Save
to save changes (then close).
As a best practice, use the
Send All Calls
feature on your campus phone or dial *
3
to send all calls to the voicemail system.
Send All Calls
drastically reduces the number of rings your callers will hear and route the call to your forwarded number faster. To deactivate
Send All Calls
, press the
Send All Calls
button on your campus phone or dial
#3
.
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Details
Article ID:
52071
Created
Mon 4/16/18 4:22 PM
Modified
Wed 4/27/22 10:21 AM
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Check out this article I found in the IT Client Portal knowledge base.<br /><br /><a href="https://csumb.teamdynamix.com/TDClient/1846/Portal/KB/ArticleDet?ID=52071">https://csumb.teamdynamix.com/TDClient/1846/Portal/KB/ArticleDet?ID=52071</a><br /><br />Set Up Call Forwarding for Your Campus Extension<br /><br />This article covers how to set up call forwarding for your campus extension to a different number through the voicemail system. If a call is not answered at your desk phone, the voicemail system will pick up the call and handle it according to your configuration.