Application Support (Server Hosted)


IT provides operational support to build, maintain, troubleshoot and add data to enterprise and engagement applications. 

Please note: This request is usually used by technical staff or system liaisons.

Reasons to Submit this Ticket

Submit this ticket to request:

  • Setup and configuration of enterprise applications, typically involving:
    • CMS Jobs
    • Message Catalog entries
    • OnBase Client Installs
    • Hardware Configuration, 
    • System Configuration or Installation
  • Application System Administration, typically involving:
    • Refreshes
    • Maintenance Packs
    • Backup and Recovery
    • Database and Application Performance issues 
  • Operational Support for applications such as: 
    • OASIS (CMS PeopleSoft)
    • Third party applications: 
      • CSM
      • Horizons
      • Insight
      • Student Training LMS
    • Reports

Additional Information

Possible applications for consultation include but are not limited to:

  • AIM Bookstore (Follett)
  • Business Intelligence (OBIEE)
  • CSM Extended Education Registration (Jenzabar)
  • Facilities Mail Room Fund-raising (Allegiance)
  • Horizons Housing (StarRez)
  • Kuali Research
  • Mobile Ordering (Tapingo)
  • Oracle Analytics Server (OAS - Data Reports)
  • Payroll Connection (SCO)
  • Point of Sale (CBORD)
  • Point of Sale (Micros)
  • Scheduling and Event Management (25Live)
  • Student Training LMS
Submit IT Ticket


Service ID: 53651
Thu 6/15/23 9:52 AM
Mon 3/18/24 11:45 AM