Overview
IT provides operational support to build, maintain, troubleshoot and add data to enterprise and engagement applications.
Please note: This request is usually used by technical staff or system liaisons.
Reasons to Submit this Ticket
Submit this ticket to request:
- Setup and configuration of enterprise applications, typically involving:
- CMS Jobs
- Message Catalog entries
- OnBase Client Installs
- Hardware Configuration,
- System Configuration or Installation
- Application System Administration, typically involving:
- Refreshes
- Maintenance Packs
- Backup and Recovery
- Database and Application Performance issues
- Operational Support for applications such as:
- OASIS (CMS PeopleSoft)
- Third party applications:
- CSM
- Horizons
- Insight
- Student Training LMS
- Reports
Additional Information
Possible applications for consultation include but are not limited to:
- AIM Bookstore (Follett)
- Business Intelligence (OBIEE)
- CSM Extended Education Registration (Jenzabar)
- Facilities Mail Room Fund-raising (Allegiance)
- Horizons Housing (StarRez)
- Kuali Research
- Mobile Ordering (Tapingo)
- Oracle Analytics Server (OAS - Data Reports)
- Payroll Connection (SCO)
- Point of Sale (CBORD)
- Point of Sale (Micros)
- Scheduling and Event Management (25Live)
- Student Training LMS