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Cable Service Problem
Cable Service Problem
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Report a problem with your cable television, missing channels, cable modem, and other issues related to cable television in East Campus.
Customer Name
Indicate the name of the person needing help, if it is not the person submitting the ticket.
Customer Address
What is the physical address for the customer?
What is the best way to get in touch with you?
Tell us how you would prefer us to contact you.
Phone
Email
When is the best time to get in touch with you?
Tell us when it’s most convenient for us to contact you.
Customer Contact Phone
What is the best phone number to reach the person needing assistance?
Customer Contact Email
What is the best email to reach the person needing assistance?
Cable Service Problem
Cable TV
Cable Modem (East Campus)
Campus or Public User
Campus or Public User
Campus or Public User
Campus User (have OtterID)
Public User (do not have OtterID)
Computer MAC Address
Enter the New MAC address
Cable Modem HFC MAC
The Cable Modem HFC MAC is printed on the label on the bottom of the modem.
Are you also experiencing issues with your TV signal?
Select YES if you also experiencing issues with your TV signal?
Are you also experiencing issues with your TV signal?
Yes
No
N/A
Subject
A short description to explain the nature of the problem.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code