Forgot/Change password

This article covers how to set up your forgot password information, using forgot password to change your password, how to change your password if you already know your passwords, password requirements and password reset tips:

Setting Up Forgot Password Information

In order to reset your password yourself you need either:

  • Secondary email ( email address that you have access to) 
  • SMS text number that you have access to 

To set these up or verify your secondary email and sms number are correct log into and click on your name in the upper right hand corner. Select Settings.

Secondary Email

Look for the secondary email field under Personal Information. If the email address is missing or not correct select Edit and enter the new secondary email address:

Secondary Email set to

Click the save button at the bottom of the Personal Information box

SMS Text

Look for the Forgot Password Text Message section in your settings. If the number field is blank or has an incorrect number click on edit. Select country (United States) and enter the new number: 

Forgot Password Text Message field with phone number 831-555-5555

Click Send Code to verify the number. 

When creating your new password please remember: 

If you do not have these two items set up, the only way you will be able to rest your password is to call the help desk at (831)-582-4357 (HELP) during regular business hours.

Forgot My Password

If you have forgotten your password, click on Need help signing in? at the bottom of the CSUMB/Okta log in box:

CSUMB Okta login box with arrow pointing to Need help signing in? Link

Select Forgot Password from the expanded list.

Forgot Password selection being pointed at with arrow

In the Reset Password box enter your OtterID as your username. 

Reset password box with otte1234 used as the username

Select Reset via Email to have a reset password link sent to your email. Remember this goes to your secondary email address on file. 

Select Reset via SMS to have a reset password link sent to you via text message. This will only work if you have set up SMS in your settings.

If neither of these self-service methods work for you, please call the help desk at 831-582-4357 during regular business hours.

Changing Your Password When You Know Your Password

To change your password if you already know your password first log into  Then click on your name in the upper right corner and select settings. Scroll ot the Change Password section of the settings box and fill out the box your current password, new password and then confirm your new password. Then click Save Password at the bottom.

Change Password box relaying password requirements as passwords must be at least 10 characters long, have a lowercase and upper case letter, a number, no part of your username. Passwords can also not be any of your last three passwords.

Remember When you change your password you must also update the Wi-Fi settings on your mobile devices such as smartphones, tablets and e-readers or you will get locked out.

Password Requirements

When creating your new password please keep in mind these password requirements

  • Password should be at least ten characters long.
  • Password should contain at least one:
    • Uppercase letter
    • lowercase letter
    • number
    • special character
  • Password should never contain any part of: your name, username, email address, date of birth or social security number.
  • Password cannot be any of your previous three passwords.
  • Passwords must be changed every 365 days.
  • Fifteen days before your password expires, your next login will include the opportunity to change it.
  • Your account locks out after 5 unsuccessful attempts.
  • A locked account unlocks automatically after 10 minutes.

Password Reset Tips

  1. Employees using CSUMB-issued computers working a remote schedule: If you are working remote follow the directions for changing your password, but to update the password on your CSUMB-issued windows computer, log in with your old password then connect to GlobalProtect VPN and leave it connected for at least 15 minutes. For more information about how to do this please read the knowledge base article Remotely Resetting Your CSUMB Password Including the Windows Password.
  2. All users: If you change your password off-campus then come on-campus, you need to make sure you forget the CSUMB Wi-Fi connection on any/all devices as soon as you are on-campus or your account will lock out. If you forget to do this and your account locks out, forget the CSUMB Wi-Fi network, wait 15 minutes and then set up your CSUMB Wi-Fi with your new password.
  3. All users: If you change your password and have your CSUMB email or calendar on your smartphone, you may need to update them to the new password.

If you continue to have issues with your password, please call the help desk at 831-582-4357 during regular business hours.

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Article ID: 44976
Thu 12/14/17 2:38 PM
Thu 4/18/24 10:43 AM