Computer Software/Application Problem


This ticket is to report a problem with any software or application on CSUMB-issued computers. 

Note: This ticket is not for the installation of new software or apps. For new software installation, please use the Computer Software Install or Update service.

Before Submitting a Ticket

Please make sure you provide your computer’s CSUMB Asset number located on the silver and green ‘Property of CSUMB’ or ‘Property of CSUMB Corporation” sticker.

Reasons to Submit This Ticket

Submit this ticket if you need assistance fixing software or application problems, such as:

  • My GlobalProtect software won't launch.
  • SPSS says it is expired.
  • Terminalfour shows an error message.

Submit this ticket for assistance with the following applications:

  • Adobe Creative Cloud
  • Adobe Acrobat Sign
  • GlobalProtect VPN
  • Google Chrome
  • Microsoft Office
  • Operating Systems such as MacOS or Windows
  • Salesforce
  • Slack
  • SPSS
  • TeamDynamix (TDx)
  • Zoom
  • Other software or applications

Additional Information

Submit IT Ticket


Service ID: 53641
Thu 6/15/23 9:43 AM
Tue 5/21/24 9:18 AM