Request a Security Key


A security key is one of the methods available to use as your multifactor authentication for your CSUMB account and is intended for customers who do not have a smartphone to use to authenticate. 

This service is to request a USB security key for your multifactor authentication method.

Before you submit your ticket, you must determine if you need a USB-A or USB-C key. If you’re not sure, read USB-A vs. USB C: What’s the Difference?, or call the Technology Help Desk at 831-582-4357. 

When your key is ready, you will get an email letting you know it’s available for pickup at the Technology Help Desk in the library. You can do this without an appointment any time the desk is open

If you are having issues with your current multifactor authentication method or need your multifactor authentication method reset, please submit an Account Access Problem ticket under the Report a Problem category.

Reasons to Submit This Ticket 

  • How do I request a security key?
  • I don’t have a phone, so how can I authenticate?

Additional Information

Additional Assistance

If you have any questions about multifactor authentication or security keys please call the Technology Help Desk at 831-582-4357 or visit our walk up location in the Tanimura & Antle Library.

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Related Articles (3)

Learn how to obtain a security key, set up your key and use it as your multifactor authentication method on your CSUMB accounts.
Use these directions to setup and use your YubiKey security key to log into resources.
What is multifactor authentication (MFA), how do I set it up, and what options do we have at CSUMB.


Service ID: 51353
Sun 11/21/21 4:10 PM
Wed 3/13/24 10:00 AM