Account Access Problem

Overview

This ticket is to report a problem with any CSUMB account or problems with account permissions, including but not limited to:

• Dashboard
• Google Suite (e.g., Gmail, Google Calendar, Google Docs)
• Canvas
• Everything else!

Reasons to Submit This Ticket

Submit this ticket if you need assistance fixing access problems, such as:

• I’m locked out.
• My second factor authentication isn’t working.
• I log into a blank page.
• I can’t log in.
• I’m getting an 831 error.

Additional Information 

• Student Accounts knowledge base article
• Employee Accounts knowledge base article
• POI or Consultant Accounts knowledge base article (coming soon)
• Forgot/Change Password knowledge base article
• Email basics and Help Center
• Email tips and tricks
• Calendar basics and Help Center
• Respond to calendar event invitations
• Install Zoom for G-Suite to schedule Zoom meetings from Google Calendar
• Calendar tips and tricks
• Checklist for saving important content before you leave the university
• SumTotal Online Training & Access knowledge base article