Laptop/Desktop Computer Hardware Problem

Overview

This ticket is to report a problem with any CSUMB-issued laptop or desktop computer that is not part of a classroom or lab space.

Note: Do not use this ticket to report issues with computers located in classrooms or computer labs. To report issues with computers located in classrooms or lab spaces please use the Classroom or Lab Problem service.

Before Submitting a Ticket

This ticket requires you to identify your computer by providing the property tag, name or serial number. Please have this information before submitting a ticket. For help with finding this information on your computer, review How to Identify your Computer. 

Reasons to Submit This Ticket

Submit this ticket if you need assistance fixing computer problems, such as:

• Computer won’t turn on
• Computer makes a noise
• Computer display issue
• Lost or Stolen computer
• Other

Additional Information

• Guides for Common IT Equipment Used at CSUMB knowledge base article
• Logging into a CSUMB-issued Windows Computer knowledge base article
• Logging into a CSUMB-issued Mac knowledge base article
• Operating System Support Levels knowledge base article
• Self-Service Software Installation for Windows knowledge base article
• Self-Service Software Installation for Mac knowledge base article
• Lost or Stolen Hardware knowledge base article