Resources for Hybrid Work

IT has some things you will need to know or do upon to make sure your technology experience runs smoothly if you are working a hybrid modality that has you going back and forth between remote and on-campus work.

Laptop computers

• Your new laptop will serve as your primary/only computer. If you have an office computer, please save any data (see: Use My Drive and Share Drives) you had stored on your office computer and submit a service request  for us to pick it up. Laptops are your primary machine and should be taken back and forth if you are working a hybrid schedule.
• If you are working a hybrid schedule between your campus office and home office and would like a external display, keyboard/mouse, and/or USB-C hub/dock  (HDMI out, two USB 3 Ports & Ethernet) for both locations, with your supervisor's approval, you can submit a request for the second set. Please provide your supervisor's name and let us know exactly which items you need in the Description section of the request.
  • If you work for the University Corporation, please contact Nancy Ayala before submitting a request.
• If need to have it setup to print to your department printer or copier, submit a service ticket.
• If you were issued a new laptop, you will need to connect to the "CSUMB" WiFi network. If you are having trouble connecting to the CSUMB wifi, please forget your network and try connecting again (see WiFi service page for information and ticket form).
• If you have an older laptop running Windows 7, please submit a ticket to have it re-imaged to Windows 10. Windows 7 is not supported and is a major security risk.

Smartphones/tablets

• Issues logging in on return to campus are almost always due to an issue with the WiFi on your phone and/or tablet having an old password. If you get a message stating you are locked out you can wait 15 minutes for the account to auto-unlock or call the help desk at 831-582-4357. We will unlock your account and assist you in forgetting the network on your WiFi enabled device.
• If your iPhone or iPad or tablet is having problems connecting to the "CSUMB" WiFi network, "forget" the "CSUMB" network and connect again (How to forget a WiFi network).
• If your android device is having problems connecting to the "CSUMB" Wifi network, "forget" the CSUMB network and connect again. (How to forget a WiFi network: Android)

Desk phones, voicemail and headsets

• If your desk phone in your on-campus office has a blank screen, press the button with the phone icon. Your phone should light up and your extension number will appear in the display. If it still is not working (no dial tone, no display, prompting for reset, or password, etc), please submit an IT Telephone service request.
• If your phone briefly rings once but goes straight to voicemail, it is likely that Send All Calls is enabled.  There are a few ways to disable Send All Calls:
  • Press the Send All Calls button on your phone or phone’s display.
  • Disable Send All Calls using Avaya IX Workplace softphone
  • Dialing #3 from your campus extension will disable Send All Calls. After you dial #3 you should hear a confirmation tone.  (Dialing *3 from your campus extension enables Send All Calls)
• If your phone is set for call forwarding, there are two ways to disable call forwarding:
  • Pressing the Call Forwarding button on your phone
  • Dialing #2 from your campus extension will disable call forwarding.  After you dial #2 you should hear a confirmation tone. (Dialing *2, then entering a phone number, will enable call forwarding)
• If you need access to your campus phone number from a remote location you can:
  • Request our Avaya software phone (aka softphone) be installed on your computer.
    • Please note that to run softphone on your computer you will also need to have GlobalProtect VPN installed on your computer. If you to not have GlobalProtectVPN please submit a ticket.
    • How to check your voicemail from your Avaya Softphone
  • Forward your office phone to another number. Note: This is not needed if you are using softphone.
  • Access your campus voice mail from an off-campus phone.
• If you are having issues with your headset:
  • If a wireless headset is not working, make sure the base charging unit is plugged into power. Ensure the connections between the base and the phone are fully plugged in.
  • If your wired/corded headset is not working, ensure the connections between the headset and the phone are fully plugged in. Make sure the button on your phone that looks like a headset lights up when pressed.  
  • If your headset is still not working, please submit an IT Telephone service request.

General computer or office issues

• Saving to the Google Cloud is the easiest way to have documents available to you no matter where you work. Consider setting up a Google Share Drive for your department to share documents within teams (Use Google My Drive & Share Drives) so you have access to your documents from anywhere regardless of the computer you work on.
• If you are returning to a different work location on a permanent basis and need your computer and phone service moved, please contact Facilities Management.
• Key and card access, electrical, maintenance, heating/cooling and other facility and infrastructure on-campus services are supported by Facilities Management.

As always we are here to help with your IT difficulties, questions, or concerns. Please submit an ticket or call the help desk at 831-582-4357. Please see We Are Here To Help for hours and ways to contact us.