Ticketing Instructions for Technicians

Articles and a Handbook for people who have a Manager or Technician role in TeamDynamix.

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Managing Assets

This category includes articles describing how to manage IT Assets in TeamDynamix
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Articles (9)

Pinned Article Change Form, Type & Service for an Incorrectly Submitted IT Ticket

This article describes how a Technician updates a ticket when the client submits the original ticket using the incorrect Service Typ/Form.

Pinned Article TDx Ticket Standards and Status Types

This article describes expectation of IT staff for managing tickets assigned either individually or to a group.

Pinned Article Ticket Tasks and Task Templates

Learn how ticket tasks can be used in IT Ticketing.

Pinned Article Track IT Tickets (Technician)

Learn ways to track tickets from email notifications and in TDNext.

Add Time on Tickets and Tasks

Manage Desktops and My Work

This article describes how a Technician uses My Desktop, IT Tickets and MyWork to manage tickets assigned to Individuals and Groups.

Protect Sensitive Data When Submitting Tickets

Technician How-To Instructions Quick Sheet

Quick Sheet Instructions for TDNext Technicians

Ticket Response Templates

Notification Templates are pre-composed email messages that can be used for common responses to tickets.