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Services or Offerings?
Accessibility for Instruction
  1. Services
  2. Accessibility & User Experience (UX)
Instructional materials accessibility services, training, and support. (Assistive Technology is now located under Additional Services.)
Account Access Problem
  1. Services
  2. Report a Problem
Report a problem logging into any CSUMB accounts or problems with account permissions, such as, but not limited to, Google, Dashboard, Oasis, and Canvas.
AV Planning & Installation
  1. Services
  2. Hardware & Accessories
  3. Audio-Visual
Planning and installation of audio-visual equipment, audio-visual training assistance.
AV Production Equipment Maintenance
  1. Services
  2. Hardware & Accessories
  3. Audio-Visual
Installation and repair and evaluation of audio, video equipment and transmission systems.
Broadcast Services
  1. Services
  2. Hardware & Accessories
  3. Audio-Visual
Live Streaming of Otter Athletics and other campus special events.
Business Application Access
  1. Services
  2. Accounts & Access
  3. Access
Tickets for requesting access to business applications.
Cable Service Problem
  1. Services
  2. Report a Problem
Report a problem with your cable television, missing channels, cable modem, and other issues related to cable television in East Campus.
Campus Affiliates (POI) Access
  1. Services
  2. Accounts & Access
  3. Access
Campus accounts are established based on the specific function of the Campus Affiliate (POI) including temporary employees, guests and volunteers.
Campus Data Warehouse Elevated Access
  1. Services
  2. Accounts & Access
  3. Access
Use this request to obtain elevated access to a broad set of dashboards for either the Campus Data Warehouse or Graduate 365.
Canvas Course Creation or Rollover
  1. Services
  2. Instructional Technology
Canvas course rollover/import and META course creation
Canvas Integration
  1. Services
  2. Instructional Technology
Canvas Learning Management System LTI or plugin request
Classroom or Lab Problem
  1. Services
  2. Report a Problem
Report a technology problem in a classroom or lab space only.
Classroom Technology Training
  1. Services
  2. Instructional Technology
General classroom training and event pre-flight support requests
Closed Captioning
  1. Services
  2. Accessibility & User Experience (UX)
Tickets for requesting live event and post-production captioning.
Computer Accessories Pickup or Installation
  1. Services
  2. Hardware & Accessories
  3. Printers & Other Hardware
Submit an IT Ticket if you have new non-computer hardware or accessories that needs to be installed on your workstation.