Popular Services

Report a problem with any software or application on CSUMB-issued computers.

Report a problem logging into any CSUMB accounts or problems with account permissions, such as, but not limited to, Google, Dashboard, Oasis, and Canvas.

Tickets for requesting access to business applications.

Delegated (generic), student club, greek and email account delegation and aliases.

Report a problem with any CSUMB computer that is not part of a classroom or lab space.

Providing operational support for setup, configuration, and administration of enterprise and engagement applications.

Request the installation/update of specific software or re-image existing computer. Note: All data will be lost when a machine is re-imaged. Please backup your data before submitting a re-image request.

Computer that needs to be picked up or dropped off.

Server support and troubleshooting, changes to server specifications, VM snapshots, and server backup and recovery services

Computer Orders for University Corporation, Grant and Self-Support computers (non-general fund departments or purchases with non-general funds).

Report an issue with your campus telephone for staff and faculty offices as well as common spaces, blue emergency phones and other telephonic devices.

Requests for new telephone (telephonic) requests.

Use this form to request a new Google Share Drive or J:Drive, access to an existing "M: Drive (CSUMBINFO). Also use this form if you are having issues with file sharing or want to start a conversation with us regarding other options for file storage.

CSUMB provides CSUMB staff and faculty with Virtual Private Network (VPN) access to CSUMB network resources from off-campus locations including East Campus Housing, Salinas City Center, North Salinas, and Ryan Ranch.

Report a technology problem in a classroom or lab space only.

Get help installing or printing to a department printer/copier.

This service is primarily for use by University Communications staff and designated section web editors.

Request new OAS reports or changes to existingOAS reports or data flows.

New Single Sign On (SSO) Setup and Troubleshooting

Information Technology project requests that that require IT participation and resources.

The Computer Replacement Program is for state-funded staff and faculty, instructional space, shared computers and student assistants.

Campus Departments submit this form for IT approval of all contracts or service agreements that involve Information Technology resources. The Procurement Office requires IT approval prior to finalizing any IT related service agreement or contract.

Request help with Adobe Sign access or to report usage issues.

Campus Border and Datacenter Firewalls and Network Security

Submit this ticket for all network connection requests (including wired and wireless) and for residence hall device registration.