Popular Services

Report a problem with any software or application on CSUMB-issued laptop or desktop computers.


Providing operational support for setup, configuration, and administration of enterprise and engagement applications.


Request the installation/update of specific software packages or re-image existing computer.
NOTE: All data will be lost when a machine is re-imaged. Please backup your data before submitting a re-image request.


Report a problem logging into any CSUMB accounts or problems with account permissions, such as, but not limited to, Google, Dashboard, Oasis, and Canvas.


Report a problem with any CSUMB computer that is not part of a classroom or lab space.


Submit this ticket for all network connection requests (including wired and wireless) and for residence hall device registration.


Tickets for requesting access to business applications.


Delegated (shared), Student Club and Affiliate email accounts and email account delegation.


Report an issue with your CSUMB internet for both wired and wireless connections on main campus, North Salinas, City Center and Ryan Ranch campuses.


Report an issue with your campus telephone for staff and faculty offices as well as common spaces, blue emergency phones and other telephonic devices.


THIS SERVICE IS PRIMARILY FOR USE BY UNIVERSITY COMMUNICATIONS STAFF AND DESIGNATED WEB CONTENT EDITORS.


Request new OAS reports or changes to existingOAS reports or data flows.


Process to order University Corporation, Grant and Self-Support computers (non-general fund departments or purchases with non-general funds).


Request Administrative Access to your assigned computer.


Place this service ticket for help installing a department multifunction printer/copiers or for assistance printing to a department printer.


New Single Sign On (SSO) Setup and Troubleshooting


Report a problem with your cable television, missing channels, cable modem, and other issues related to cable television in East Campus.


Requests for minor changes or modifications to an existing server business application.


Requests for a new phone number, new Zoom Phone, Zoom contact center, a fax setup, or voicemail reset.


Campus accounts are established based on the specific function of the Campus Affiliate (POI) including temporary employees, guests and volunteers.


CSUMB provides CSUMB staff and faculty with Virtual Private Network (VPN) access to CSUMB network resources from off-campus locations including East Campus Housing, Salinas City Center, North Salinas, and Ryan Ranch.


Requests for lab software installation in specific labs (typically, prior to the beginning of a semester: Fall/Spring).


Report a technology problem in a classroom or lab space only.


Use this form to request a new Google Share Drive or J:Drive, access to an existing "M: Drive (CSUMBINFO). Also use this form if you are having issues with file sharing or want to start a conversation with us regarding other options for file storage.


Submit requests for technical review of existing and new applications or services.