Popular Services

Report a problem logging into any CSUMB accounts or problems with account permissions, such as, but not limited to, Google, Dashboard, Oasis, and Canvas.

Request the installation/update of specific software packages or re-image existing computer.
NOTE: All data will be lost when a machine is re-imaged. Please backup your data before submitting a re-image request.

Delegated (shared), Student Club and Affiliate email accounts and email account delegation.

Report a problem with any software or application on CSUMB-issued computers.

Request a service relating to telephones (new, changes, and disconnect).

Typically involves: Refreshes, Applying Maintenance Packs, Patches, Application Backup/Recovery, Database and Application Performance Issues, etc.

Report a problem with your cable television, missing channels, cable modem, and other issues related to cable television in East Campus.

Report an issue with your CSUMB internet for both wired and wireless connections on main campus, North Salinas, City Center and Ryan Ranch campuses.

Place this service ticket for help installing a department multifunction printer/copiers or for assistance printing to a department printer.

Report an issue with your campus telephone for staff and faculty offices as well as common spaces, blue emergency phones and other telephonic devices.

Report a problem with any CSUMB computer that is not part of a classroom or lab space.


Enterprise Application Services Setup/Configuration typically involves: CMS jobs, message catalog entries, OnBase/Hyperion Client Installs, Hardware Configuration, System Configuration/Installation, etc.

IT Project requests that involves Information Technology.

Request quotes for non-standard computers or specialized software.

Business Analyst Support Services for various student-related applications.

Use this form to request a new Google Share Drive or J:Drive, access to an existing "M: Drive (CSUMBINFO). Also use this form if you are having issues with file sharing or want to start a conversation with us regarding other options for file storage.

Request Administrative Access to your assigned computer.

Requesting access or troubleshooting of existing access with numerous applications managed by Enterprise & Engagement Applications (EEA), and Operations Support and Innovation (OSI), including: Boomi, Point of Sale, Housing, CMS applications, CMS Data Center & CMS database access (CFS, OASIS & Employee Resources)​​​​​​​ & OnBase Security Group provisioning.

Campus Border and Datacenter Firewalls and Network Security

Technical review/system analysis on the feasibility and suitability of a customization to existing service or application or implementation of new service or application.

Submit this ticket for all network connection requests (including wired and wireless) and for residence hall device registration.

Streeme TV is the current CSUMB IPTV (Internet Protocol Television) platform. (Philo is no longer available through CSUMB.)

Use this service to request a USB security key fob for use as your multifactor authentication method.

Email, Calendar and Docs (Google Workspace) Accounts & Services for Students, Faculty, and Staff.